Terms of Purchase – Jansnport.com

Welcome to Jansnport.com, your destination for quality backpacks, bags, totes, and accessories. By placing an order on our website, you agree to comply with and be bound by the following Terms of Purchase. Please read these terms carefully before making a purchase to ensure you understand your rights and obligations.

1. Acceptance of Terms

These Terms of Purchase apply to all orders placed through Jansnport.com (the “Website”) by customers (“You” or “Customer”) for the purchase of products (“Products”) sold by Jansnport.com (the “Seller”). By submitting an order, you confirm that you have read, understood, and agree to these terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). The Seller reserves the right to modify these terms at any time; updated terms will be posted on the Website, and your continued use of the Website or placement of orders after modifications constitute acceptance of the revised terms.

2. Order Placement & Confirmation

2.1 Order Submission

To place an order, you must provide accurate and complete information, including your full name, shipping address, contact details, and payment information. You warrant that all information provided is true, current, and accurate, and that you have the legal capacity to enter into this purchase agreement (e.g., you are at least 18 years old or have parental/guardian consent if under 18).

2.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email does not constitute acceptance of your order; it only confirms that we have received your request. The Seller will send a separate “Order Confirmation” email once your order has been processed and accepted, at which point a binding contract between you and the Seller is formed. The Seller reserves the right to reject or cancel any order for any reason, including but not limited to:

  • Inaccurate or incomplete product information (e.g., pricing errors, stock discrepancies).
  • Suspected fraudulent activity or unauthorized payment.
  • Violations of these Terms of Purchase.

If your order is rejected or canceled, we will notify you via email and issue a full refund (if payment has already been processed) in accordance with Section 6.

3. Product Information & Pricing

3.1 Product Descriptions

The Seller strives to provide accurate and detailed descriptions of Products on the Website, including images, dimensions, materials, and features. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. Colors may vary slightly due to differences in device displays, and minor product variations may occur due to manufacturing updates.

3.2 Pricing

All Product prices on the Website are quoted in United States Dollars (USD) and include applicable taxes (unless stated otherwise). The Seller reserves the right to change prices at any time without prior notice; however, the price charged for your order will be the price displayed at the time you submit your order (subject to Section 2.2 regarding order acceptance). Shipping costs are waived for all orders worldwide (no additional shipping fees will be applied at checkout).

4. Payment Terms

4.1 Payment Methods

The Seller accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other secure payment methods as indicated at checkout. You warrant that you are authorized to use the payment method provided, and that the payment information is accurate and valid.

4.2 Payment Processing

Payment will be processed at the time you submit your order. If payment is declined, your order will not be processed, and you will need to provide an alternative payment method to complete your purchase. The Seller uses secure payment processing services to protect your payment information; for details on how we handle data, see our Privacy Policy.

5. Shipping & Delivery

5.1 Order Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major U.S. holidays). Processing time includes verifying payment, checking product availability, and preparing your order for shipment.

5.2 Delivery Timeline

All orders (domestic and international) are delivered within 6-12 business days from the date of shipment (excludes processing time). Delivery times may be affected by factors outside the Seller’s control, such as customs clearance (for international orders), weather delays, or carrier disruptions. The Seller will provide a tracking number via email once your order is shipped, allowing you to monitor delivery progress (see our Shipping Policy for details on tracking).

5.3 Shipping Address

You are responsible for providing a complete and accurate shipping address. The Seller is not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information. If you need to update your shipping address after placing an order, contact customer service at [email protected] within 12 hours of order submission; we cannot guarantee address changes after this window (as orders begin processing immediately).

6. Returns & Refunds

6.1 Return Eligibility

You may return Products for a refund or exchange within 60 days of delivery (as confirmed by tracking information), provided that:

  • Products are in their original condition (unused, unwashed, with all tags and packaging intact).
  • Products are not customized or personalized (unless damaged or defective due to the Seller’s error).
  • A return request is submitted in accordance with Section 6.2.

6.2 Return Process

To initiate a return:

  1. Send an email to [email protected] with your order number, the Product(s) you wish to return, and the reason for return.
  2. The Seller will respond with a pre-paid return shipping label (for all orders worldwide) and return instructions.
  3. Ship the Product(s) back to the Seller using the provided label; keep a copy of the shipping receipt for your records.

6.3 Refund Processing

Once the Seller receives and inspects the returned Product(s) (typically 3-5 business days after delivery to our warehouse), a refund will be processed to your original payment method within 5-10 business days. Refunds are issued in USD and will include the full purchase price of the Product(s); no restocking fees will be applied. If the return is due to a damaged, defective, or incorrect Product (sent by the Seller’s error), the Seller will also cover any associated return shipping costs (if not already covered by the pre-paid label).

7. Cancellations

You may cancel your order only if the order has not yet been shipped (i.e., within the 1-3 business day processing window). To cancel, contact customer service at [email protected] with your order number and cancellation request. If your order has already been shipped, you will need to follow the return process outlined in Section 6 to obtain a refund.

8. Limitation of Liability

The Seller’s liability to you for any claims arising from or related to your order (including but not limited to product defects, shipping delays, or order cancellations) is limited to the total purchase price of the affected Product(s). The Seller shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of profit, or inconvenience, even if the Seller has been advised of the possibility of such damages. This limitation of liability applies to the maximum extent permitted by law.

9. Governing Law & Disputes

These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles. Any disputes arising from or related to these terms or your order shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to binding arbitration , California, in accordance with the rules of the American Arbitration Association, and the decision of the arbitrator shall be final and binding.

10. Contact Information

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

By placing an order on Jansnport.com, you acknowledge that you have read, understood, and agreed to these Terms of Purchase in full.