Privacy Policy – Jansnport.com

At Jansnport.com (referred to as “we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when accessing or using our website (jansnport.com) or purchasing our products (including backpacks, bags, totes, and accessories). By using our website or engaging with our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide, improve, and personalize our services, process your orders, and communicate with you. The information we collect falls into two categories: information you voluntarily provide and information collected automatically.

1.1 Information You Voluntarily Provide

Order & Account Information: When you place an order, create a user account, or subscribe to updates, we may collect your full name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card number, PayPal account information). This information is necessary to process your orders, deliver products, and manage your account.
Communication Information: If you contact our customer service team (via email at [email protected]) or participate in surveys, feedback forms, or promotions, we may collect your messages, feedback, and any additional information you choose to share (e.g., details about product issues or preferences).
Subscription Information: If you sign up for our newsletter or marketing updates, we collect your email address to send you product announcements, promotions, and other relevant content (you can unsubscribe at any time, as outlined in Section 5).

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information to enhance your browsing experience and improve our website. This includes:

Device & Browser Information: Your device type (e.g., smartphone, laptop), operating system, browser type, and version.
Usage Data: Pages you visit on our website, the time and date of your visit, the duration of your stay, links you click, and search queries you enter.
IP Address & Location Data: Your IP address (a unique identifier for your internet connection) and approximate geographic location (derived from your IP address, to optimize shipping and regional content).
Cookies & Similar Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, pixel tags) to track website usage, remember your preferences (e.g., language, saved items), and personalize your experience. You can manage cookie settings through your browser (see Section 3 for details).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with our business operations and your expectations. The key uses include:

Processing & Fulfilling Orders: To verify your payment, prepare and ship your products, provide order updates (e.g., shipping confirmations), and process returns or refunds (as outlined in our Refund Policy).
Managing Your Account: To maintain your user account, display your order history, save your preferences (e.g., favorite products, shipping addresses), and provide access to personalized features.
Communicating With You: To respond to your inquiries, provide customer support (via email at [email protected]), send order-related notifications (e.g., delivery confirmations), and share marketing content (if you opt in, such as newsletters or promotion alerts).
Improving Our Services: To analyze website usage patterns, identify areas for improvement (e.g., website functionality, product selection), and develop new features or products that meet customer needs.
Ensuring Security & Preventing Fraud: To detect and prevent unauthorized activities (e.g., fraudulent payments, account misuse), protect our website and systems from security threats, and comply with legal obligations.
Complying With Laws: To meet applicable legal, regulatory, or tax requirements (e.g., retaining order records for tax purposes, responding to lawful requests from government authorities).

3. Cookies & Similar Technologies

Cookies help us provide a better user experience by remembering your actions and preferences. We use two types of cookies:

Necessary Cookies: These are essential for the website to function (e.g., cookies that enable order processing or account login). They cannot be disabled, as they are required to use core features of the website.
Analytics & Marketing Cookies: These track website usage (e.g., which pages are most visited) and enable personalized marketing (e.g., showing you relevant product recommendations). You can disable these cookies through your browser settings:
For Chrome: Go to Settings > Privacy and security > Cookies and other site data.
For Firefox: Go to Settings > Privacy & Security > Cookies and Site Data.
For Safari: Go to Preferences > Privacy > Manage Website Data.

Disabling analytics or marketing cookies may limit some features of the website (e.g., personalized recommendations) but will not affect basic functionality like placing orders.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted partners who assist us in operating our business, and only to the extent necessary to perform their services. These partners include:

Payment Processors: Third-party companies (e.g., PayPal, Stripe) that process your payment information. These processors are required to protect your payment data and only use it to complete transactions.
Shipping & Logistics Providers: Carriers (e.g., USPS, UPS, DHL) that deliver your orders. We share your shipping address and contact details to ensure timely delivery and provide tracking information.
Customer Service & Analytics Tools: Third-party platforms that help us manage customer inquiries (e.g., email support tools) or analyze website usage (e.g., Google Analytics). These tools are prohibited from using your information for their own purposes.
Legal & Regulatory Authorities: We may share your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or safety, or the rights of others.

All third-party partners are contractually obligated to comply with this Privacy Policy and applicable data protection laws, and to maintain the confidentiality and security of your information.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy to exercise these rights. Depending on your location (e.g., under the EU General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA)), your rights may include:

Access Your Information: Request a copy of the personal information we hold about you (e.g., your order history, account details).
Correct Inaccurate Information: Update or correct any errors in your information (e.g., a wrong shipping address). You can also edit your account details directly through your user account on the website.
Delete Your Information: Request that we delete your personal information (except for information we are required to retain by law, such as order records for tax purposes).
Opt Out of Marketing Communications: Unsubscribe from our newsletter or marketing emails by clicking the “Unsubscribe” link at the bottom of any marketing email, or by contacting us at [email protected].
Restrict or Object to Processing: Request that we limit how we use your information (e.g., stop using it for marketing) or object to certain processing activities (where permitted by law).

To exercise any of these rights, please send an email to [email protected] with your full name, email address associated with your account, and a clear description of your request. We will respond to your request within 30 days (or within the timeframe required by applicable law).

6. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to prevent unauthorized access, use, or disclosure. These measures include:

Encryption: Using secure socket layer (SSL) encryption to protect data transmitted between your device and our website (you can verify this by looking for the “https://” prefix and padlock icon in your browser’s address bar).
Secure Storage: Storing personal information (including payment details) in encrypted databases with restricted access (only authorized employees can access this data).
Regular Security Audits: Conducting periodic reviews and updates of our security systems to address new threats and comply with industry standards.
Employee Training: Training our staff on data protection practices and requiring them to adhere to strict confidentiality policies.

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security, but we will take prompt action to address any security breaches and notify you and relevant authorities if required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

Order Information: We retain order records (including your name, shipping address, and payment details) for 7 years to comply with tax and legal obligations.
Account Information: If you have a user account, we retain your account details until you request to delete your account (after which we delete your information, except for order records required by law).
Marketing Information: We retain your email address for marketing purposes only until you unsubscribe, after which we remove it from our marketing lists.

After the retention period expires, we securely delete or anonymize your information so it can no longer be associated with you.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will immediately delete that information. If you believe your child has provided us with personal information, please contact us at [email protected].

9. International Data Transfers

If you are located outside the United States, your personal information may be transferred to and processed in the United States (where our servers and third-party partners are located). The United States may have different data protection laws than your country of residence, but we take steps to ensure your information is protected as required by applicable law. For users in the EU/EEA, we rely on standard contractual clauses (approved by the European Commission) to ensure lawful data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or regulations. When we make changes, we will post the revised policy on our website and update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after the revised policy is posted constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as possible (typically within 5 business days).