Shipping Policy – Jansnport.com

At Jansnport.com, we strive to get your favorite backpacks, bags, totes, and accessories to you as quickly and reliably as possible. This Shipping Policy outlines our shipping options, delivery timelines, costs, and guidelines to ensure you have full visibility into the delivery process of your order.

1. Shipping Coverage

We currently offer shipping to the following locations:

Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and Puerto Rico).
International Shipping: Select countries and regions (a full list of eligible destinations is available during checkout). Please note that some remote areas may have limited shipping options or additional delivery fees.

2. Order Processing Time

Before your order ships, we need time to process, pack, and verify your items to ensure quality.

Processing Time: Most orders are processed within 1-2 business days (Monday to Friday, excluding weekends and major U.S. holidays such as Christmas, Thanksgiving, and New Year’s Day).
Delays in Processing: During peak seasons (e.g., Black Friday, Cyber Monday, back-to-school periods) or due to high order volume, processing time may extend to 3-4 business days. We will notify you via email if there is a significant delay in processing your order.

3. Domestic Shipping Options & Timelines

For U.S. domestic orders, we offer three shipping options to fit your needs:

3.1 Standard Shipping (Free for Eligible Orders)

Cost: Free for orders with a total value of **$50 or more** (before taxes). For orders under $50, a flat rate of $5.99 applies.
Delivery Timeline: 3-5 business days from the date of shipment (excludes processing time). Delivery times may be longer for remote areas (e.g., rural parts of Alaska or Hawaii).
Carrier: USPS Ground Advantage or UPS SurePost.

3.2 Expedited Shipping

Cost: A flat rate of $12.99 per order (regardless of order value).
Delivery Timeline: 2-3 business days from the date of shipment (excludes processing time).
Carrier: UPS 2nd Day Air or USPS Priority Mail.

3.3 Overnight Shipping

Cost: A flat rate of $24.99 per order (regardless of order value).
Delivery Timeline: 1 business day from the date of shipment (excludes processing time). Please note: Overnight shipping is only guaranteed for orders processed before 12:00 PM ET (Monday to Thursday). Orders processed after this time or on Fridays will be delivered on the next business day.
Carrier: UPS Next Day Air or USPS Priority Mail Express.

4. International Shipping Options & Guidelines

For international orders, we partner with trusted carriers to ensure reliable delivery:

4.1 International Standard Shipping

Cost: Calculated at checkout based on your destination country, order weight, and package dimensions. You can view the exact shipping cost before completing your purchase.
Delivery Timeline: 7-14 business days from the date of shipment (excludes processing time and customs clearance delays).
Carrier: DHL eCommerce, UPS Worldwide Saver, or USPS International Priority.

4.2 Important International Notes

Customs & Duties: International orders may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the customer (Jansnport.com does not cover or collect these fees). We recommend checking with your local customs office to understand potential costs before placing an order.
Customs Clearance: Delays may occur during customs clearance, which are outside of our control. We provide all necessary documentation (e.g., commercial invoice) to facilitate clearance, but processing times vary by country.
Restrictions: Some countries have restrictions on the import of certain products (e.g., materials used in bags). We reserve the right to cancel an order if it violates local import regulations, and we will notify you promptly if this occurs.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier’s website. You can use this tracking number to:

Monitor the real-time status of your delivery (e.g., “in transit”, “out for delivery”, “delivered”).
View estimated delivery dates.

For domestic orders, tracking information is updated within 24 hours of shipment. For international orders, tracking updates may take 48-72 hours to appear (due to cross-border processing).

If tracking information is not updated within 3 business days of receiving your shipping confirmation, please contact our customer service team at [email protected] with your order number.

6. Shipping Exceptions & Issues

6.1 Undeliverable Orders

If your order is marked as “undeliverable” by the carrier (e.g., incorrect shipping address, recipient unavailable, or address incomplete), the carrier will attempt to deliver the package 2-3 times (varies by carrier). If delivery is still unsuccessful:

The package will be returned to our warehouse.
Once we receive the returned package, we will contact you via email to confirm your correct shipping address.
We will reship the order (free of charge) or process a full refund (excluding original shipping costs, unless the undeliverable issue was due to our error).

6.2 Lost or Stolen Packages

Domestic Orders: If your package is marked as “delivered” but you have not received it, please first check with your neighbors, building management, or mailroom (carriers may leave packages in secure locations). If the package is still missing, contact us within 5 business days of the delivery date. We will initiate a claim with the carrier and, upon confirmation of loss, either reship your order or process a full refund.
International Orders: Claims for lost international packages must be submitted within 14 business days of the estimated delivery date. We will work with the carrier to investigate, but resolution may take 2-4 weeks (due to international logistics). Once loss is confirmed, we will offer a reshipment or full refund.

6.3 Weather or Carrier Delays

Occasionally, shipments may be delayed due to severe weather (e.g., hurricanes, snowstorms), carrier disruptions, or other unforeseen events. These delays are outside of our control, but we will notify you via email if we are aware of significant disruptions affecting your order.

7. Shipping FAQs

Can I change my shipping address after placing an order? We can update your shipping address only if your order has not yet been shipped. Contact us at [email protected] within 12 hours of placing your order with your order number and new address. Once shipped, we cannot modify the address.
Do you ship to PO boxes or APO/FPO addresses? Yes, we ship to U.S. PO boxes (via USPS) and APO/FPO addresses (via USPS Military Mail). Overnight shipping is not available for PO boxes or APO/FPO addresses.
What if my package arrives damaged? If your package is damaged during shipping, contact us within 7 days of delivery with your order number and photos of the damaged package and item. We will arrange a free replacement or full refund.

At Jansnport.com, we are committed to providing a seamless shipping experience. If you have any questions about this Shipping Policy or your order’s delivery status, please contact our customer service team at [email protected]—we’re here to help!